Warranty Policy

MediaRemover is committed to providing customers with high quality service and the best support. Our warranty policy is designed to protect the interests of our customers, ensuring that you will always be satisfied with the service we provide.

1. Warranty Scope

MediaRemover warrants the service when the link or content requested by the customer is restored within our warranty period. This may occur in cases where content that a customer has requested to be deleted is unexpectedly restored.

2. Warranty Conditions

To receive warranty, customers need to comply with the following conditions:

  • The warranty period will be determined depending on the warranty package that the customer chooses right from the initial consultation and quote. Warranty packages can be: 7 - 14 - 21 - 30 days.
  • Customers need to notify us immediately when a problem arises so that we can check and handle it within the warranty period.

3. Warranty Process

When customers request warranty, please follow these steps:

  1. Step 1: Contact us via email or customer support phone number.
  2. Step 2: Provide detailed information about the issue, including a description and evidence of the recovered link or content.
  3. Step 3: MediaRemover will verify the request and respond within 1 – 24 hours.
  4. Step 4: If the warranty claim is valid, we will perform the service again to provide warranty to the customer.

4. Post-Warranty Commitment

We are committed to handling all warranty claims quickly and efficiently. If the warranty claim cannot be fulfilled, we will refund part or all of the service fee depending on the extent of the problem.